FAQ
Q: HOW DO I CONTACT SEXY BEAST?
A: For all Sexy Beast related inquiries, please visit our Contact Us page. We aim to respond to all customer related emails and inquiries within 48 hours.
Q: HOW LONG WILL IT TAKE TO RECEIVE MY ORDER?
A: Orders will typically get processed within 1 – 2 business days (Monday – Friday), excluding public holidays, and shipping time is typically around 2 – 5 business days. Selecting an upgraded shipping option will only decrease the shipping time, not the processing time for orders.
Q: HOW CAN I TRACK MY ORDER?
A: Just log in to your Sexy Beast account to check on the status of your order. You can also see past orders or re-order products you’ve enjoyed. It’s super simple!
Q: DO I NEED TO SET UP AN ACCOUNT TO PLACE AN ORDER?
A: No, however by setting up an account, you become part of our Sexy Beast community and have access to you order and shipping information. You will also be added to our email list for exclusive updates in the future.
Q: DOES SEXY BEAST EVER TEST ON ANIMALS?
A: Never! Sexy Beast is certified Cruelty-free by LEAPING BUNNY, which is the only internationally recognized certification organization for cruelty-free brands. It requires independent audits to verify the cruelty-free claims are true. It is considered the gold standard in cruelty-free certification. Sexy Beast’s ingredient suppliers make the same pledge and the result is a product guaranteed to be 100 percent free of new animal testing. All Leaping Bunny companies must be open to independent audits, and commitments are renewed on an annual basis. Our products are clean, vegan and certified cruelty-free to ensure no animals are ever harmed by our production methods or use of certain ingredients.
Q: DO YOU OFFER RETURNS?
A: Unfortunately, we are not accepting returns at this time as all sales are final. In the unlikely event that a product arrives not as described, we will send replacements of damaged/missing product within 14 days of receipt of package. Please note, you must include photos of the issue including the packaging slip.
Q: HOW MUCH WILL SHIPPING COST?
A: To see the various costs and shipping options listed, check out the Sexy Beast’s Shipping page.
Q: WHAT IF SOMETHING IS MISSING FORM MY ORDER, OR MY ORDER WAS INCORRECT?
A: If you receive a wrong order, we’ll be happy to replace and ship the correct order. Contact Customer Service on our Contact Us page and we’ll get back to you ASAP.
Q: WHICH CREDIT CARDS DO YOU ACCEPT?
A: Sexy Beast accepts VISA, Mastercard and American Express. Currently, we do not accept credit cards from international banks, we’re sorry for the inconvenience.
Q: DO YOU SHIP ORDERS OUTSIDE THE UNITED STATES?
A: No, we currently only ship within in the 48 continental states of the United States. We plan to start shipping outside the continental states of Unites States and other countries in the coming months.
Q: WHAT IS MY ORDER STATUS?
A: You can see your order’s status by going to “Login” at the top of the page and signing into your account. Then all you need to do is checkout Order History and click on your desired order to see its status.
Q: HOW CAN I CHANGE OR CANCEL MY ORDER?
A: If you need to change or cancel your order, please contact us via our Contact Us page immediately. Also, please note, once your order is fully processed, we are unable to modify it or make a cancellation.
Q: What method is used for shipping?
A: FedEx Home Delivery and if upgraded option is selected, then 2-Day FedEx
Q: I EMAILED YOUR CUSTOMER SERVICE TEAM. WHEN SHOULD I EXPECT A RESPONSE?
A: We aim to respond to all emails within 48 hours. Please note that this timeframe may be extended during and immediately after launches.
